Refund policy

Return Window:

  • Initiate returns within 30 days of purchase.

Eligibility for Refunds:

  • Refunds are limited to specific products. Must be unused and in original packaging.

  • Refundable products include regular-priced merchandise, lash glue, adhesive eyeliners, tools, handheld mirrors, cosmetic bags, etc. These types of products are eligible for refunds, exchanges, or store credits under specified conditions. Must be unused and in original packaging.

  • Non-refundable items qualify only for exchanges or store credits under specified conditions. Must be unused and in original packaging.

Exchanges & Store Credits for specific Non-refundable items:

  • Lashes, Lip Glosses, Lip Oils, Makeup Blenders are eligible for exchange or store credit only if defective or damaged, due to sanitary reasons. Must be unused and in original packaging.

Non-Refundable Items:

  • Products used or not in original packaging.

  • Sale items, gift cards, and discounted items.

  • False lashes, lip glosses, lip oils, and makeup blenders.

Shipping Costs:

  • Non-refundable.

Condition of Returned Items:

  • Must be unused and in original packaging to qualify for an exchange or store credit.

Refund Process:

  • Issued to the original payment method within 7 business days of receiving the return.

Dispute Resolution:

Policy Changes:

  • Subject to updates with or without notice.

Handling Defective or Damaged Products

Customer Responsibility:

  • Inspect products upon receipt and report defects or damages promptly.

Return Process:

  • Contact customer support with evidence (photos, descriptions) to initiate the return.

Resolution:

  • Upon verification, eligible products may be exchanged, provided store credit, or refunded according to our policy.

Frequently Asked Questions

How do I return?

  1. Visit our Returns & Exchanges Center.

  2. Enter your order number and email address or postal/zip code.

  3. Follow the instructions and select the items you want to return.

  4. Once approved, you will receive a confirmation email with shipping guidelines.

What items are returnable?

  • Within 30 days from the date of purchase.

  • In unused and resell-able condition.

  • In original packaging with all tags intact.

Return, Exchange, & Store Credit Reasons

  • Incorrect Item Received: The wrong item was received.

  • Defective Item: Manufacturing defects: product is not working as intended.

  • Damaged Item: Product arrived broken, leaking, or otherwise damaged.

  • Allergic Reaction: Product caused skin irritation or allergy.

  • Did Not Meet Expectations: 

    • Performance: Product did not perform as expected.

    • Results: Did not achieve desired results.