Shipping policy

Due to COVID-19 shipping carriers may encounter delays, please contact Canada Post if your package has not arrived on time.

FREE SHIPPING
Currently, free shipping is only available for Canadian and USA orders. Carts totalling $70+ before taxes and after discounts will automatically receive free shipping during checkout.

ORDER TRACKING
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed (tracking numbers may not be available for some orders, make sure you have selected a shipping service which provides a tracking number if you want to track your order).

Please allow up to 24 hours for the tracking number to become active/updated. If you receive your confirmation email after 2 PM EST on a Friday, please allow until the following Monday for tracking to become available.

CANADIAN SHIPPING

Please kindly allow 24 hours for your order to be processed and then shipped (excluding holidays and weekends). Once shipped, Ontario shipments should arrive within 1-4 business days, the rest of Canada's shipments should arrive within 2-7 business days. Due to COVID-19 shipping carriers may encounter delays, please contact Canada Post or UPS if your package has not arrived on time.

We often use Canada Post, UPS, or USPS as our shipping carriers.

USA SHIPPING

Please kindly allow 24 hours for your order to be processed and then shipped (excluding holidays and weekends). Once shipped, all USA shipments should arrive within 2-14 business days, depending on the type of shipping service you select. Due to COVID-19 shipping carriers may encounter delays, please contact USPS if your package has not arrived on time.

We often use Canada Post, UPS, or USPS as our shipping carriers.

INTERNATIONAL SHIPPING

Due to the lack of International orders post COVID-19, we have reduced our sales markets to Canada & the USA only. Once we receive a higher demand internationally for our products, we will re-open shipping services for those markets. To request opening shipping services to your country so that you can order from our website, please email us at info@lashboominc.com.

Please kindly allow 24 hours for your order to be processed and then shipped (excluding holidays and weekends). Once shipped, all International shipments should arrive within 7-14 business days. Due to COVID-19 shipping carriers may encounter delays, please contact your local shipper if your package has not arrived on time.

We often use Canada Post, UPS, or USPS as our shipping carriers.

CUSTOMS DUTIES

Please note that Lash Boom Inc. is not responsible for any additional custom and duty taxes your home country charges. International orders may be subject to additional charges such as import taxes, customs duties, and fees levied by your country’s customs department upon arrival. Please note that when ordering from www.lashboominc.com the receiver is responsible for these import fees and should comply with all laws and regulations of the destination country.

Customs policies vary widely from country to country, so please contact your local customs office for more information. Questions about our Shipping Policy should be sent to us at info@lashboominc.com.

CHANGE DELIVERY METHOD

You can change the delivery method once you retrieve your tracking number from us via email or SMS. Just visit Canada Post's website (or other carrier) and begin by searching your tracking number. You should then see options to change the delivery method (usually called delivery preference). If you still do not know how to change your delivery method, you can contact Canada Post/USPS (or other carrier) via phone and ask a customer service representative to assist you.

  • Canada Post: Customer Service 1-866-607-6301
  • UPS: Customer Service 1 (800) 742-5877
  • USPS: Customer Service 1-800-275-8777
  • For Local Delivery, please contact us immediately at info@lashboominc.com
SHIPMENTS WITH INCORRECT ADDRESS

If you input the wrong address during checkout, we are not responsible if orders are lost after shipped, and we do not issue any replacements or refunds. Please inform us within 24 hours of placing your order to have your address changed. If it is after 24 hours of placing your order, please contact Canada Post or UPS if you're within Canada, or USPS (or other) if you're within the USA.

If your package is returned to us, you will be charged for shipping again. Lash Boom is not responsible for re-delivery costs. It is the customers responsibility to ensure the correct address is input during checkout.

Once your order is delivered to the shipper, Lash Boom Inc. has no control over it, and we are no longer responsible for the package. We do not refund any amounts to customers for packages that are lost / stolen / missing in transit, or sent to the wrong address. Furthermore, all shipping fees are non-refundable.

SOLUTION: If you have not received your order by the expected delivery date, please contact Canada Post, UPS, USPS, or your local shipper with your tracking number within 3 business days of the tracking number showing "delivered" or other, and ask the shipper to "open an investigation." 

For step by step details on how to open an investigation, please read our Shipping Policy "SHIPMENTS LOST / STOLEN / MISSING IN TRANSIT" section.

Please keep in mind, once an order is paid for, legally we have to ship it. This is why we cannot hold onto your packages and must follow our company policy and guidelines to adhere to consumer laws.

INCORRECT SHIPPING INFORMATION
We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed. If a package is returned to Lash Boom Inc. due to an incorrect shipping address provided by you (the customer), you will be responsible for re-delivery fees. 

It is the customers' responsibility to ensure their shipping address is correct before finalizing their order to prevent delays or lost packages. We are not responsible for any lost or stolen packages, including packages CONFIRMED TO BE DELIVERED to your address by Canada Post, USPS, or any other local service provider. Please contact the shipper with your tracking number for further assistance regarding the location of your package.

SHIPMENTS LOST / STOLEN / MISSING IN TRANSIT

Lash Boom Inc. cannot refund, provide discounts, or other such thing for the shippers mistake regarding customers lost / stolen / missing orders. We are not responsible for any lost / stolen / missing in transit packages and will not send order replacements or issue refunds to customers.

BRIEF INVESTIGATION & CLAIMS PROCESS:

  1. First step, customer opens an investigation with shipper within 3 business days (takes about 1 week)
  2. Second step, Lash Boom Inc. files a claim with shipper and second investigation starts (takes about 1-3 weeks)
  3. Third step, after investigation of claim is complete, shipper sends customer a questionnaire, a.k.a. declaration form, which MUST be completed by customer in order to finalize the claims process (takes about 1-2 weeks)
  4. Last step, claim is then either approved or denied by shipper, and Lash Boom Inc. is notified. If claim is denied by shipper, Lash Boom Inc. can no longer assist customer.

DETAILED INVESTIGATION & CLAIMS PROCESS:

The first step to locating an order with status "delivered" is to contact the shipper (Canada Post or other) within 3 business days of tracking number showing "delivered." Contact Canada Post / USPS or other to open an investigation. If it has been MORE than 3 business days, customer must email info@lashboominc.com with order and tracking number details so that Lash Boom Inc. can open an investigation with Canada Post or other carrier.

Lash Boom Inc. is not responsible for any lost / stolen / missing in transit packages. Once a package is delivered to the shipping facility, your package becomes the shippers responsibility. In such a case where you do find that your package status is "delivered" but you do not have it, please read below.

Whether you live in an apartment building or house, please follow steps below to confirm if you need to open an investigation:

  1. Call Canada Post / USPS (or other) customer service and explain to them that your delivery status shows "delivered" or other but you have not received your package.
The representative will ask if you have done the following:
  • If you reside in an apartment building, check with your building Supervisor or Lobby Attendant as they may be holding your package for you.
  • Check your local post office to see if they are holding your package.
If you have done the above and are still unable to locate your package, please do the following steps to open an investigation:
  1. If you reside in Canada, contact Canada Post at 1 877 262 5762 within 3 business days of tracking status showing "delivered" and inform the representative to "open an investigation" to locate your missing package. If it is past 3 business days, Canada Post may inform you to contact us to open an investigation with them instead. Please understand anytime during the investigation and claims process if the shipper has asked you to contact us for something, it does not mean you are getting a refund. It is simply to open an investigation or submit a claim. Please do not email asking for a refund or stating that Canada Post informed you to ask us for a refund. This is incorrect information and misleading. All documentation from the shipper is sent directly to us, we are able to verify everything. If you reside in the USA, please contact USPS and inform the representative to "open an investigation" to locate your package. 
  2. After a few days of opening an investigation, Canada Post will send you an email with your "Service Ticket Details" this email should provide you with a ticket #. In that email the shipper will state if they find the package within 1 week it'll be delivered to your mailbox. Please make sure to check your mailbox to see if shipper has found and delivered your package. USPS or other shipper will also provide you with a ticket # and may send an email or contact you by phone with further instructions.
  3. If your package is not found and delivered to you within Canada Posts time frame as mentioned in the Service Ticket Details email, then please contact the shipper to start stage 2 of their investigation which takes approximately 2-3 weeks and dives deeper in to locating your package. USPS or other shipper may have similar procedures and require up to 3 weeks to investigate, please contact them for more details. If you contact the shipper and they inform you to contact Lash Boom Inc. please email us at info@lashboominc.com with the Ticket # Canada Post / USPS (or other) issued to you so that we can start step 2 of the investigation and file a claim.
  4. While Canada Post / USPS (or other) performs their investigation (there is no deadline or timeframe for an on-going investigation), Canada Post will contact you via email with a questionnaire (Declaration Form) regarding your package (please check your junk/spam mail if you do not receive it after step 2 of the investigation). Please make sure to reply to this questionnaire as soon as possible because this is the most important and final step for the shipper to conclude the investigation. For USPS and other shipper, please contact them for more information.
  5. Once Canada Post has received the reply to your questionnaire (Declaration Form), they will conclude the investigation and email Lash Boom Inc. to notify us of the results. The results will inform us if our claim is approved so that we can assist you further. If the results indicate that our claim was not approved because there is proof of delivery, we cannot assist you further.

NOTE: It is the customers responsibility to manage the safety of their deliveries when left at the front door and not in a mailbox. If you do not have a safe place for your deliveries, please contact shipper to obtain a mailbox, or arrange a safe place for your deliveries to be sent when placing your orders.

It is crucial that customers follow these steps in order to receive a solution. Lash Boom Inc. cannot initiate an investigation with the shipper on the customers behalf during the first 3 business days of delivery status showing "delivered". The shipper requires the customer to "open an investigation" with them in those 3 days. If its surpassed 3 business days since the delivery status update, then customer must contact us to initiate the first step of investigation with Canada Post. USA customers need to contact USPS to inform them of the missing delivery and/or incorrect delivery status. Please follow instructions on investigation procedures given by USPS. If USPS advises you to contact us, please email at info@lashboominc.com with your full name, address, order #, and any ticket number or information USPS shared with you so that we can assist you better.

FLAT RATE SHIPPING PROMO
Currently, we are not offering our flat rate shipping promo. Last date of offer was Dec 25th, 2023. We will now offer it again sometime in 2024. Sign up to our Email or SMS lists for all sales, product launches, restocks, company news and updates. You can also keep up with us by following our Instagram page @lashboom.inc